Comcast Outage ResolvedBy Naiwrita Sinha, Gaea News Network
Tuesday, November 30, 2010
WASHINGTON DC (GaeaTimes.com)- Last Sunday saw Boston, Washington DC and its surrounding areas being hit by an Internet outage for some hours. The Internet facilities which failed were those of Comcast. Comcast customers complained of an Internet outage on Sunday evening which was solved later on in the midnight. The Comcast outage reportedly took place for about two and a half hours.
Comcast spokesperson Charlie Douglas told the media that the their engineers had successfully identified a server issue which was the root cause of the problem of the Internet outage. Mr. Douglas was quick enough to add their no other services of their’s were affected other than the Internet facilities. he said that the phone lines and video networking were absolutely running fine. Their engineers found out that it was affecting only the Greater Boston and Washington DC and Beltway areas. He has assured that after their company engineers solved the technical problem, services have once again been restored without any kind of further disturbances. However, the company refused to declare out the exact number of customers who were hit by the problem. They are saying that they are yet to find it out.
The Comcast outage was a technical problem that had co-incidentally turned up on the eve of Cyber Monday. Many annoyed customers had expressed their agony in their Twitter posts. Some of them even issued out advises on how to change the Internet settings to combat the outage. According to sources, a company spokesperson had apologized to its customers. Comcast has said that company engineers are still working on the matter, to avoid any kind of technical issues in the future.
Tags: Boston, Charlie Douglas, Comcast, Cyber monday, United States, Washington DC