The Reserve Bank of India has launched the 55th round of the Industrial Outlook Survey (IOS) (www.rbi.org.in/scripts/BS_ViewForms.aspx?Id=181) for reference period July – September 2011. M/s Centre for Research Planning and Action, New Delhi has been mandated to conduct the survey for this quarter on behalf of the Reserve Bank of India. Manufacturing companies will be approached by this agency during the quarter. Other manufacturing companies which are not approached by the agency can also participate in this survey by downloading the survey schedule from the Reserve Bank’s website (www.rbi.org.in (www.rbi.org.in/) ). The survey schedule is placed under Forms >> Survey. The duly authenticated filled-in survey schedule may be e-mailed or fax as per contact details given in the survey schedule.

The Reserve Bank of India today placed on its website, the Report of the Committee on Customer Service in Banks (rbi.org.in/scripts/PublicationReportDetails.aspx?UrlPage=&ID=645) and sought comments/feedback from members of the public/all the stakeholders on the Committee’s recommendations. The comments/feedback may, latest by August 27, 2011, be emailed (mailto:cgmcsd@rbi.org.in) or may be sent by post/courier to the Chief General Manager, Customer Service Department, Reserve Bank of India, Central Office, Amar Building, First Floor, Sir P.M. Road, Mumbai-400001 or faxed to 91-22-22630482 / 22631744.