Tata Docomo Unveils New Plans

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BANGALORE, INDIA (GaeaTimes.com)- The GSM telecommunication section of Tata Teleservices Ltd, namely Tata Docomo has come up with a new and lucrative customer care initiative. The new initiative enables a user to talk to the company’s customer-care representative in the preferred language no matter where the user is calling. Hence a person from Karnataka who speaks in the Kannada language and is traveling to North India can call up a call centre executive in Kannada when he needs any help or information on the move. Yatish Mehrotra who is the Chief Operating Officer of Tata Docomo for Karnataka and regional head for southern India said that it is meant for added convenience of the users.

Tata Docomo has upgraded its system in such a way that the first time a person calls up the call center in his regional circle his preferred language is recorded. Therefore when he calls up later for any purpose he gets the chance to speak in the same language to the call center representative. The company has also found out through research that the users like talking to a human voice rather than to an automated recorded voice. The CEO also claimed that compared to other service providers Tata Docomo makes the users wait for the least time after dialing the customer care number.

Tata Docomo has also unveiled a Live Chat feature using which the customers can chart with the agents of the company on line. However, the users have to get themselves registered at the company website for that. The company has also come up with attractive tariff rates in some circles.